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Contact Us

Saturn® Fasteners, Inc.
425 South Varney Street
Burbank, CA 91502

(818) 846-7145

or

Toll Free
(800) 947-9414

Customer Feedback Survey

We want to hear from you.

Contact Information:

* Required fields. First Name*
Last Name*
Title
E-mail*
Company Name
Address
City
State
Zip
Country
Telephone

Performance Measures: Saturn® Fasteners is committed to providing optimal customer service. We would like to ask you to provide us with you perception of our performance. Please check the button (1 - 5) that best represents our performance. This rating scale is based on 1 through 5; with 5 meaning "Very Satisfied" and 1 meaning "Very Dissatisfied".

1. How easy is it for you to access a Saturn® Fasteners Account Representative?	1	2	3	4	5
2. Do the Saturn® Representatives speak in a courteous manner?	1	2	3	4	5
3. Are Saturn®'s quotes returned in the anticipated amount of time?	1	2	3	4	5
4. Are we competitive in price?	1	2	3	4	5
5. Are we competitive in lead time?	1	2	3	4	5
6. Are your deliveries on time?	1	2	3	4	5
7. How do you rate our accuracy with regard to documentation included in each shipment?	1	2	3	4	5
8. Do we meet your quality expectations?	1	2	3	4	5
9. Did we meet all of your technical needs?	1	2	3	4	5
10. Overall, how well does Saturn® Fasteners meet your needs?	1	2	3	4	5
When Contacting Saturn Fasteners... Please select one choice only.
1. What is your 1st most important reason for contacting Saturn® Fasteners?	a. Price b. Lead Time c. Product Availability d. On-Time Deliveries e. Customer Service
2. What is your 2nd most important reason for contacting Saturn® Fasteners?	a. Price b. Lead Time c. Product Availability d. On-Time Deliveries e. Customer Service
3. What is your 3rd most important reason for contacting Saturn® Fasteners?	a. Price b. Lead Time c. Product Availability d. On-Time Deliveries e. Customer Service
Additional Comments (Optional) Please let us know how Saturn® Fasteners can improve its service.

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